WORKING  HISTORY

General Manager 2010   -   present
Blue eyes bali

• Handle all operational off 45 room karaoke ,1500m3 club and 76 room spa
• Make sure target revenue
• Controlling cost and created estimation
• Handle of 340 employee  system and procedure
• Coordination with all related business with government (police , Immigration, tourism board ,etc)
• Making concept of service

General Manager in 2010 ( 8 month)
Illigals  Hotel and Club

• Handled all operational off 45 room karaoke ,1500m3 club and 60 room spa
• Make sure target revenue
• Controlling cost and created estimation
• Handle of 450 employee  system and procedure
• Coordination with all related business with government (police , Immigration, tourism board ,etc)
• Making concept of service

General Manager       
2007 - 2010
PT.Dahlia Sagita Comfort Hotel Group  , Balikpapan Indonesia
Supervised operations of food and beverages  with one the best new concept Geisha Karaoke 650 m3  and Red Square Balikpapan 300 m3 grossing over Rp.2 billion  revenue every month with new concept of service entertainment.

General Manager   
2006  - 2007
Odeum Mantion , Lounge and Club , Bandung ,Indonesia
Set up only .Make  a concept of Biggest club in bandung  for all aspect building and interior include the best sound system .hiring managerial level and staff include training front of the house and back of the house also the POS system.

Operational Manager      
2005  - 2006
Alila Hotel and Sparks Hotel, Jakarta Indonesia

1. Managed all food and beverage operations of a 300-seat, upscale restaurant facility. Trained and supervised a staff of 17 in food preparation, front/back house operations and problem solving for peak customer satisfaction.
2. Set up Coda karaoke make a concept positive Karaoke. Hiring managerial level and staff include training front of the house and bask of the house also POS system.

Entertainment Manager
2004  - 2005
Sol melia Hotel  ,Bali, Indonesia

• Escorted  of hotel costumer tour to bali adventure.
• Created of daily activities at hotel Recreation.
• Managed of cabaret show for schedule and theme performance.
• Created and up date Guest activities
• Coordination with all Bali Recreation to get commission to the hotel from out side activities vendor

Manager
2003 - 2004
Club 30 Pub & Bar Le meridian Hotel.  Jakarta, Indonesia

• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.   
• Maintain Achievement as The best Live performance in Jakarta Indonesia In 1994 ( Jakarta kini magazine)
• Guide  The band with guest fee back selection of favorite song and stage fantastic performance.
• Increasing revenue to positive owner financial result
• Bar operational controlling system Secure and refresh staff minded to be professional performance
• Select rental and controlling sound equipment according to cost and quality.
• Improve regular theme night and up date what the guest need.
• Captain

2001  - 2003
Lai Ching Chinese Restaurant Four Seasons Jakarta, Indonesia

• Supervised night kitchen crew, oversaw all kitchen activities. Prepared food for all customers, including banquet preparation. Skilled in serving Packing Duck and in Chinese  service style.

Waiter
1999  -  2000
Holland American Line Cruise ship (Caribbean Area)

• Make sure in high service fine Dining in under pressure and very busy Restaurant including serving wine and make show all cooking flambé in front all customer.
• Make sure royal high Tea include mastic side duties
• Handle embarkation procedure
• Attend all emergency item procedure

 Supervisor
1993 - 1999
Grand Hyatt Hotel , Jakarta ,Indonesia

• Make sure guest event satisfaction
• Scheduling staff for difference function
• Set meeting with all event organizer for wedding and function
• Decoration and set up meeting as requested
• Show all staff performance such as Parade in special dinner

EDUCATION AND TRAINING
•    Hotel and Restaurant Education Borobudur Indonesia    ( 1993 )
•    USPH Public Health    Florida (2000)


SKILLS


•         Planning, Leadership & Communication Skills    •         Inventory and Cost Control
•         P&L/Budget Accountability    •         Purchasing/Vendor Relationships
•         Customer Relations/Public Relations Skills    •         Staff Training/Development/Motivation
•         Revenue Generation    •         Cooperative Teamwork At All Levels
   





Regards




Dheni Hidayat
0813 899 19845
dheniyat@yahoo.com

MY ABOUT MY QUALIFICATIONS
 
•         Over 13 years experience in Restaurant and Bar management and operations. 
•         Expertise in planning, marketing, cost analysis, budgeting, expense control, quality management     staffing and training. (  EXTRA MILE TRAINING  the best topic that I had for the staff motivation training)
•        Strong leadership skills with the ability to manage and motivate staff to achieve their carrier and   positive financial result   for company..
•         Track record of success reducing costs and increasing revenues.
•        Customers satisfied oriented.
 

MANAGEMENT / LEADERSHIP
 
•         Managed daily operations of business with Us 200.000 monthly sales through improved management techniques, attention to detail, inventory control, and developing vendor relationships.
•         oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives.
•         Recruited, trained, and motivated  all staff
 OPERATIONS
 
•         Scheduled work shifts for 80 - 100 employees, cutting costs by standardizing processes and products to improve efficiency. Produced  the best version of customer service handbook.
•         Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
•         Verified incoming shipments, checking specifications and quantities. Rejected damaged goods and arranged for return to vendor.
•         Defined and implemented FDA-compliant food safety program and trained food handlers to maintain high standards of cleanliness, safety, and quality.
•         Developed expertise with computer software including Excel and Daily Sales Report (DSR).
 


CUSTOMER SERVICE
 
•         Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat client, and to encourage word of mouth referrals.     
•         Developed rapport with customers and received the People’s Choice award for Best Food and Best   Service two consecutive years.
•         Trained service staff to completely focus on delivering a quality customer experience.

MY coffee

KOPI  LIMMIT
Harga Pas                : Rp .250,000,- / pak /isi 10
Minimum Order        : 1 buah
Berat Kemasan         : 250 gr
Toko                        : Dheni shop, BSB Balikpapan
Kategori                  : Foods & Beverages
Melayani pengiriman seluruh Indonesia.
BIAYA PENGIRIMAN SESUAI HARGA PENGIRIMAN

COFFEE LIMMIT
Minuman kesehatan berformulasi tinggi, mempunyai cita rasa dan aroma yg mantap.
Dibuat dari biji kopi pilihan dan bahan-bahan herbal yg berkualitas. Berfungsi untuk menjaga kesehatan tubuh, serta dpt membantu meningkatkan stamina dan vitalitas.

Manfaat COFFEE LIMMIT
- Membantu meningkatkan respon seksual.
- Membantu meningkatkan stamina dan vitalitas.
- Membantu memperlancar peredaran darah.
Silahkan coba, buktikan khasiatnya... Insya Allah terbukti.

Fungsi utama COFFE PILIHAN :
- Meningkatkan kesehatan, vitalitas dan kekuatan tubuh,
- Mengatasi ejakulasi dini,
- Menunjang gairah seksual,
- Meningkatkan kemampuan mental dan fisik,
- Meningkatkan energi, ketahanan dan stamina,
- Mengatasi kelelahan mental,
- Membantu menyembuhkan disfungsi ereksi dan meningkatkan jumlah sperma,
- Meningkatkan kadar testosteron dan mempertahankannya,
Pada pemanfaatanya yang luas, COFFEE LIMMIT  mirip dengan Gingseng, namun dengan daya yang 4 kali lebih kuat daripada Gingseng.Kemampuan COFFEE LIMMIT  untuk meningkatkan kadar testosteron juga jauh lebih besar daripada Gingseng. Umumnya ketika kadar testosteron meningkat, hormon-hormon seks lain ( seperti Androgen dan Estrogen) akan memberi sinyal pada tubuh untuk menghentikan produk testosterone. COFFEE LIMMIT berfungsi untuk menetralisir proses ini dan memicu kelenjar Hipotalamus dan Pituitari, dan secara alami menyebabkan testis terus memproduksi testosteron ketingkat yang lebih tinggi.
Insya Allah terbukti.

CARA PEMBAYARAN                        FOR INFORMATION
A/N   DHENI HIDAYAT                       CONTACT ME
BNI               0216440630                    DHENI 0812 5432 5222
MANDIRI     1490005075017
BCA              2821471291

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