WORKING  HISTORY

General Manager 2010   -   present
Blue eyes bali

• Handle all operational off 45 room karaoke ,1500m3 club and 76 room spa
• Make sure target revenue
• Controlling cost and created estimation
• Handle of 340 employee  system and procedure
• Coordination with all related business with government (police , Immigration, tourism board ,etc)
• Making concept of service

General Manager in 2010 ( 8 month)
Illigals  Hotel and Club

• Handled all operational off 45 room karaoke ,1500m3 club and 60 room spa
• Make sure target revenue
• Controlling cost and created estimation
• Handle of 450 employee  system and procedure
• Coordination with all related business with government (police , Immigration, tourism board ,etc)
• Making concept of service

General Manager       
2007 - 2010
PT.Dahlia Sagita Comfort Hotel Group  , Balikpapan Indonesia
Supervised operations of food and beverages  with one the best new concept Geisha Karaoke 650 m3  and Red Square Balikpapan 300 m3 grossing over Rp.2 billion  revenue every month with new concept of service entertainment.

General Manager   
2006  - 2007
Odeum Mantion , Lounge and Club , Bandung ,Indonesia
Set up only .Make  a concept of Biggest club in bandung  for all aspect building and interior include the best sound system .hiring managerial level and staff include training front of the house and back of the house also the POS system.

Operational Manager      
2005  - 2006
Alila Hotel and Sparks Hotel, Jakarta Indonesia

1. Managed all food and beverage operations of a 300-seat, upscale restaurant facility. Trained and supervised a staff of 17 in food preparation, front/back house operations and problem solving for peak customer satisfaction.
2. Set up Coda karaoke make a concept positive Karaoke. Hiring managerial level and staff include training front of the house and bask of the house also POS system.

Entertainment Manager
2004  - 2005
Sol melia Hotel  ,Bali, Indonesia

• Escorted  of hotel costumer tour to bali adventure.
• Created of daily activities at hotel Recreation.
• Managed of cabaret show for schedule and theme performance.
• Created and up date Guest activities
• Coordination with all Bali Recreation to get commission to the hotel from out side activities vendor

Manager
2003 - 2004
Club 30 Pub & Bar Le meridian Hotel.  Jakarta, Indonesia

• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.   
• Maintain Achievement as The best Live performance in Jakarta Indonesia In 1994 ( Jakarta kini magazine)
• Guide  The band with guest fee back selection of favorite song and stage fantastic performance.
• Increasing revenue to positive owner financial result
• Bar operational controlling system Secure and refresh staff minded to be professional performance
• Select rental and controlling sound equipment according to cost and quality.
• Improve regular theme night and up date what the guest need.
• Captain

2001  - 2003
Lai Ching Chinese Restaurant Four Seasons Jakarta, Indonesia

• Supervised night kitchen crew, oversaw all kitchen activities. Prepared food for all customers, including banquet preparation. Skilled in serving Packing Duck and in Chinese  service style.

Waiter
1999  -  2000
Holland American Line Cruise ship (Caribbean Area)

• Make sure in high service fine Dining in under pressure and very busy Restaurant including serving wine and make show all cooking flambé in front all customer.
• Make sure royal high Tea include mastic side duties
• Handle embarkation procedure
• Attend all emergency item procedure

 Supervisor
1993 - 1999
Grand Hyatt Hotel , Jakarta ,Indonesia

• Make sure guest event satisfaction
• Scheduling staff for difference function
• Set meeting with all event organizer for wedding and function
• Decoration and set up meeting as requested
• Show all staff performance such as Parade in special dinner

EDUCATION AND TRAINING
•    Hotel and Restaurant Education Borobudur Indonesia    ( 1993 )
•    USPH Public Health    Florida (2000)


SKILLS


•         Planning, Leadership & Communication Skills    •         Inventory and Cost Control
•         P&L/Budget Accountability    •         Purchasing/Vendor Relationships
•         Customer Relations/Public Relations Skills    •         Staff Training/Development/Motivation
•         Revenue Generation    •         Cooperative Teamwork At All Levels
   





Regards




Dheni Hidayat
0813 899 19845
dheniyat@yahoo.com